Return & Refund Policy​​

​​Core Principle: All Sales Are Final, The Surprise is Forever​​

Thank you for choosing our mystery boxes. Before purchasing, please read and understand the following core policy, as it is central to the unique experience we provide.

​​1. All Sales Are Final – No Returns or Exchanges​​

Due to the unique nature of our mystery box products—​​where every item is randomly assigned, full of surprise, and truly one-of-a-kind​​—we cannot accept any returns or exchanges.

• ​​The Surprise is the Value:​​ What you are paying for is not just the product, but the entire experience of “unveiling a surprise.” Once a mystery box is opened, this unique experiential value is consumed and cannot be resold to another customer seeking the same thrill.
• ​​Uniquely Yelf:​​ Every piece of jewelry you receive is a unique outcome of your personal adventure. We cannot reintroduce it as a standard inventory item for other customers.

​​2. Our Commitment to Quality​​

“All sales are final” does not mean we compromise on quality. We firmly stand behind:

• The quality of our materials. All jewelry is made from premium titanium steel.
• If your order arrives with items ​​damaged during shipping​​ or with a clear ​​manufacturing defect​​ (not related to subjective preference for the random style), please contact our customer service within ​​48 hours​​ of delivery. Provide relevant photos or video evidence, and upon verification, we will offer a replacement or store credit.

​​3. If We Made an Error with Your Order​​

If you receive an ​​incorrect item type or quantity​​ (e.g., you ordered a 5-box set but only received 3), please also contact us within ​​48 hours​​ of delivery, and we will promptly investigate and correct the error.

​​4. From “Not What I Expected” to “Shared Joy”​​

We understand that a random style might not instantly align with personal taste. While we cannot offer returns, we encourage you to:

• ​​Gift It Forward:​​ This unique piece could be a perfect gift for a friend.
• ​​Share Your Story:​​ Share your unboxing video on social media (like TikTok or Instagram), tell the story of the “surprise” you received, and tag us. Sharing your experience might bring unexpected joy and even catch our attention for a possible feature or reward!

​​Summary:​​

​​By completing a purchase, you acknowledge that you have fully read, understood, and agreed to this policy. You accept the “All Sales Are Final” nature of mystery boxes and embrace the excitement of receiving a one-of-a-kind surprise.​​

We hope you enjoy the thrill and fun of the adventure!